Calling to numbers within the United States and Canada, and texting and other services provided by magicJack®, are based on normal, non-excessive use. You are responsible for obtaining or accessing third party products and services required to use the Services (such as a compatible smart phone or tablet and high-speed internet access) and for paying any fees for such third-party products and services.Ĭalling and Texting Restrictions. THE APP DOES NOT PROVIDE ANY EMERGENCY CALLING OR TEXTING CAPABILITY. If you still experience issues, we recommend contacting Apple Customer Care for additional support. If magicJack does not automatically start when plugged in to a USB port, please plug the device into your router instead. If you still experience problems, please chat with one of our agents. Click the Start button, click All Programs, right click the startup folder, and choose open all users and paste the setup file into that folder.Go to C:>documents and settings> Application Data> mjusbsp> in00000.Click the Start button, click All Programs, right click the Startup folder, and choose open all users Paste the setup file into that folder.Copy the file named setup and close that folder.Please go to C:>Documents and Settings>Users>Application Data>Roaming> mjusbsp> in00000.Find the application named magicJack (cdloader2) and ensure it is enabled.Open your task manager by pressing CTRL+ALT+DEL on your keyboard and select Task Manager.If the issue persists, the following advanced troubleshooting steps can be taken:Įnsure that the magicJack application is active in the startup section of the computer by performing the following: Locate the magicJack device and double-click on it to run the software.Navigate to My Computer (Windows XP), Computer (Windows Vista and 7), or This PC (Windows 8 and 10).If magicJack does not automatically start even after plugging your device into a different USB port, complete the following steps: Please ensure the magicJack is properly attached to your computer. If it still does not start, please unplug it and try plugging it into a different USB port. When using your magicjack plugged into a USB port of your computer, it should start automatically. If you still experience issues, please contact our Customer Care team for further assistance. If it is there, please check to see if it can be disabled. This setting could be interfering with your magicJack service (though it is intended to be helpful) and can cause issues such as dropped calls, static, echo, one-way audio (the other caller can’t hear you but you can hear them and vice versa), etc. Please check with your internet service provider/router manufacturer to see if there is a setting on it called "SIP ALG".Lowering the internal firewall on your router/modem.Opening ports 5060 through 5070 on your router/modem.Contact Your Internet Service Provider - If you still receive an error even after the above steps have been completed, please contact your Internet Service Provider and request assistance with the following:.Update Device Firmware - Click here for further information.Change Cables - If restarting your device did not resolve the issue, and you have confirmed you have a stable internet connection that meets minimum speed requirements, we recommend you replace the cables associated with your configuration:.You can test your internet connection speed at /speedtest We recommend using a broadband-equivalent (or better) connection with a minimum upload speed of 3 mbps. Test Your Network Connection - Errors can be caused by low internet speeds or unstable network connections.If your device is plugged into a router, switch the ethernet cable to a different ethernet port on the router. Change Ports - If your magicJack is plugged into your computer, switch the device to a different USB port.Plug your magicJack device back into the modem/router, telephone.Plug your modem/router back in and wait approximately 2-3 minutes before plugging anything else back in.Unplug your modem/router from the electrical outlet for approximately 1 minute and then plug it back in. ![]() Unplug from the modem/router Ethernet cable, telephone and electrical outlet and unplug your telephone from the electrical outlet (if cordless).Plug back into the computer and re-open the magicJack Dial-Pad.If you are receiving one of the error messages in this list, follow the troubleshooting steps below::
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